Q: Is Gliks.com safe?
A: Absolutely! Our SSL certificate provides one of the highest levels of encryption to protect all of your sensitive information. Glik's will never share your information with anyone besides the account holder. We do not retain any of your credit card information aside from your name, address and the last four digits of your card number.
Q: How can I check the status of my order?
A: If you have created an account, you can log into your account at Gliks.com. Through the "MY ACCOUNT" link at the top of the page, you can view all of your current and previous orders and check on the status of your orders. If you have not created an account with us, please e-mail customer service at email@example.com with your order number and your inquiry.
Q: Can I cancel or make a change to my order?
A: Because we process orders so quickly, it is not always possible to make changes to your order after submission. If you do have a change to your order or are hoping to cancel it, please e-mail firstname.lastname@example.org within 1 hour (60 minutes) of purchase. If a modification to your order changes the subtotal, it may also impact your order's eligibility for our Free Shipping offers or other discounts and promotions. Any refunds issued may take 3-7 business days to appear in your account. If your order is already processed and/or shipped and we are unable to make the change you requested, you may return your item to any Glik's store or send it back to our returns department.
Q: What does my order status of "Shipment Pending" or "Payment Pending" mean?
A: Shipment Pending means that your order was submitted, and it has begun processing. Payment Pending means that your credit card was declined (either by the bank or our security system,) and you must submit a new payment or resubmit your order.
Q: Why was my credit card declined?
A: Many times a credit card or debit card is declined because the account information associated with the card does not match the billing information you provided in the checkout process, resulting in a Merchant Override Decline message. Please double check that the name and address you provided matches exactly the information associated with the card and try your payment or order again. An Auth Declined message means that the bank/credit card company declined your card, and you will need to contact them in order to use that form of payment.
Q: Why was my credit card charged even though my order didn't go through? How do I get my money back?
A: When you place an order, your bank or credit card company puts those funds on hold, but if the card is declined for any reason (ex. incorrect billing information resulting in a MERCHANT OVERRIDE DECLINE message,) the payment is automatically voided, and we cannot collect those funds. The funds will be available again to you within a few days, just like a return. Check with your bank or credit card company to find out how long they keep pending payments on hold. Once a payment is voided we can't charge your card. Please try your order again with the correct billing address, although you can choose the option to ship to an alternate address.
Q: Why isn't my Visa gift card or prepaid credit card working?
A: In order to use a prepaid gift card to shop at Gliks.com, the card must be registered at Visa, Mastercard, Discover or American Express with your correct billing information. If you try to use an unregistered card, our security system will reject those payments. Also, the total of your purchase cannot exceed the amount left on the gift card because we do not accept split payments on our website. We don't recommend attempting to use a prepaid gift card on our site.
Q: UPS tracking shows that they delivered my order, but I didn't receive it. Does that mean that my package is lost or stolen?
A: With any type of shipping, packages may get lost or delayed at times. However, most of the time, your neighbors or other members of your household accept packages from UPS in your place but fail to inform you. If this is not the case, please e-mail us at email@example.com so we can have UPS start an investigation into the location of your order. Please include your order number, name and contact information.
Q: Why didn't I get Free Shipping on my order?
A: We provide free UPS Ground shipping for purchases of $50.00 or more to anywhere in the continental United States. Unfortunately, due to UPS limitations, we cannot extend free ground shipping to Hawaii or Alaska. The free shipping offer is based on the subtotal of your purchase of $50 or more after discounts and before tax. We do have a lot of great accessories and other items that can help you reach the $50 subtotal requirement for free shipping.
Q: Do you ship outside of the United States?
A: Unfortunately at this time, we do not ship orders outside of the United States. All orders must have a US billing address and a US shipping address.
Q: Do you have a physical store where I can shop?
A: Yes, we do. Glik's headquarters is located in Granite City, IL and we have over 60 stores across the Midwest. You can find our store locations and hours on our Store Locator page.
Q: If I return an item for which I received a discount, can I reuse my discount/coupon the next time I shop?
A: Our coupons are one time use. Once an offer has been redeemed, it cannot be used again or transferred to a new order.
Q: I signed up to receive emails. Why haven't I gotten any yet?
A: If you've already checked your spam and junk email folders, and its been 3 hours since you've signed up, please email firstname.lastname@example.org with your name, e-mail address and the details of your situation, and we'll try to help you as quickly as possible.
Q: Can I get a price adjustment for an item I purchased that is now on sale or has been further reduced?
A: We do not currently offer price adjustments on previously purchased items. If something you ordered has gone on sale since you placed your order, you may place a new order for that item and return your first order at a store or to Glik's Online Returns. Also, we are unable to price match to the sale prices of other retailers.
Q: Do you have an extended Holiday Return Policy?
A: All orders placed between November 1st, 2016 and December 15th, 2016 may be returned past the 45 day return limit as long as they are returned by January 31st, 2017. Orders placed past December 15th, 2016 fall into the normal return period. Items must still have tags attached, although the price may be removed.
Q: Do you charge Sales Tax?
A: We are legally required to collect sales tax on orders that are shipped to IA, IL, IN, MI, MO, WI, SD, & ND and on shipping charges for IN, MI, MO, WI, SD & ND. Sales tax for orders shipped to MN will be collected on applicable products only.