|
FAQ
Q: Is Gliks.com safe?
A: Absolutely! Our SSL certificate provides one of the highest levels of encryption to protect all of your sensitive information. Glik’s will never share your information with anyone else but the account holder. We do not retain any of your credit card information aside from your name, address and the last four digits of your card number.
Q: Do you have a physical store where I can shop?
A: Yes, we do. Glik’s headquarters is located in Granite City, IL and we have over 55 stores across the Midwest. You can find our store locations and hours on our Store Locator page.
Q: How can I check the status of my order?
A: If you have created an account you can log into your account on Gliks.com and click on “My Account” at the top of the page. From here you can view all of your current and previous orders and their statuses. If you have not created an account with us
you will need to email customer service at customerservice@gliks.com with your order number and your inquiry.
Q: Why does my order status say “Shipment Pending?”
A: Shipment Pending means that you have completed your order and we are preparing your order to ship.
Q: Why isn’t my Visa gift card working?
A: In order to use a Visa gift card to shop at Gliks.com, the Visa gift card must be registered with Visa. Without registering, our fraud detection software will reject these gift cards. Also, the total of your purchase cannot exceed the amount left on the gift card. We do not accept split payments at Gliks.com.
Q: My order status is “Payment Pending.” Did my order go through?
A: No. Your credit card was declined and you must submit a new payment or resubmit your order.
Q: Why was my credit card declined?
A: Many times a debit card or credit card is declined because the account information associated with the card does not match the billing information you provided in the checkout process. Double check that the name and address match exactly and try your payment again.
Q: Even though my order didn’t go through, my credit card was charged. How do I get my money back?
A: When you place an order, your bank or credit card company puts those funds on hold, but if the card is declined for any reason, we do not collect that payment. Check with your bank or credit card company to find out how long they keep those funds on hold. Many times the hold drops off within a few days.
Q: My tracking number states that my package was delivered but I didn't receive it. Does that mean my package is lost or stolen?
A: With any type of shipping, packages may get lost at times. However, most of the time, neighbors or residents of the customer's household may claim packages in their place and fail to inform them. If this is not the case please contact Glik’s Customer Service and we can have UPS start an investigation into the location of the shipment.
Q: How often do you ship orders?
A: We ship processed orders each business day. Orders placed before noon Monday – Friday CST will ship out the same day. Orders placed after noon CST will ship out the next business day. Orders placed over the weekend will ship out on Monday.
Q: How long will it take my order to arrive?
A: Most orders placed will ship the same day or the following business day. If your order is shipped UPS Ground or Free Shipping the delivery date is between 3-5 business days after your order has shipped.
Q: Is there free shipping for continental US residents?
A: Yes! We provide free shipping for purchases of $60.00 or more to anywhere in the Continental US. Unfortunately, due to high cost, we cannot extend this offer to residents of Alaska or Hawaii.
Q: Do you ship outside of the US?
A: Not yet! At this time Glik’s is a US-exclusive company. We do not accept or ship orders outside of the US.
Q: I signed up for the 20% off Coupon and haven’t gotten my coupon? (OR) I got my coupon and opened it, but now I can’t reopen it?
A: When you receive the link to your coupon, it can only be viewed once. If you opened it and didn’t print it off, or if you have waited more than 3 hours and have not received your coupon, email customerservice@gliks.com with your information and we’ll try to help you as quickly as possible.
Q: I ordered an item over $60 to get free shipping, so why am I being charged shipping after I’ve applied my coupon?
A: The free shipping offer is based on the subtotal of your purchase of $60 or more after discounts and before tax. We do have a lot of great accessories and other add-ons that can help you reach the $60 subtotal requirement for free shipping.
|