Shipping Information / FAQ



Shipping Information

Once you place your order, we will process it on a business day Monday through Friday and then ship it through UPS with the shipping method you chose at checkout.

    • For your convenience, we provide a UPS estimated delivery date at checkout. However, this is only an estimate and neither Glik's nor UPS can guarantee this delivery date.
    • All shipping costs are determined by UPS based on the delivery address.  
    • Residential addresses may have a higher shipping rate than a commercial address. 
    • Please note that your order will not be delivered by UPS on a Saturday, Sunday or federal holiday, and we cannot ship to PO Boxes, APO addresses or outside of the United States.

Free/UPS Ground - If your order totals $50 or more after any discounts and before tax, you qualify for our Free UPS Ground shipping (within the continental US.)  If your order is less than $50, you may add to your order to reach the Free Shipping minimum or pay for the UPS Ground shipping method.  UPS Ground shipping should take 3-5 business days for delivery after it ships.

2nd Day Air - UPS 2nd Day Air shipments should arrive 2-3 full business days from the date of shipment. We try to fulfill these orders as fast as possible, but if you place an order after Noon central time, Monday through Friday, it will not ship until the next business day.

Next Day Air - UPS Next Day Air shipments should arrive 1-2 business days from the date of shipment. We try to fulfill these orders as fast as possible, but if you place an order after Noon central time, Monday through Friday, it will not ship until the next business day. 


Processing Information

Once you submit your order, we process it as soon as possible.

    • For orders submitted before Noon central time, Monday through Friday, it may possibly be processed and shipped the same day.  
    • Orders submitted after Noon central time should be processed and shipped the next business day.  
    • If you place an order after Noon central time on Friday or anytime over the weekend, it should be processed in time for shipment on Monday. 
    • We do not process or ship orders on holidays.

Because we process orders so quickly, it is not always possible to make changes to your order after submission.  If you do have a change to your order or are hoping to cancel it, please e-mail customerservice@gliks.com within 1 hour (60 minutes) of purchase.


FAQ


Q: Is Gliks.com safe?

A: Absolutely! Our SSL certificate provides one of the highest levels of encryption to protect all of your sensitive information. Glik's will never share your information with anyone besides the account holder. We do not retain any of your credit card information aside from your name, address and the last four digits of your card number.


Q: How can I check the status of my order?

A: If you have created an account, you can log into your account at Gliks.com. Through the "MY ACCOUNT" link at the top of the page, you can view all of your current and previous orders and check on the status of your orders. If you have not created an account with us, please e-mail customer service at customerservice@gliks.com with your order number and your inquiry.


Q: Can I cancel or make a change to my order? 

A: Because we process orders so quickly, it is not always possible to make changes to your order after submission. If you do have a change to your order or are hoping to cancel it, please e-mail customerservice@gliks.com within 1 hour (60 minutes) of purchase. If a modification to your order changes the subtotal, it may also impact your order's eligiblity for our Free Shipping offers or other discounts and promotions. Any refunds issued may take 3-5 business days to appear in your account. If your order is already processed and/or shipped and we are unable to make the change you requested, you may return your item to any Glik's store or send it back to our returns department.

 

Q: What does my order status of "Shipment Pending" or "Payment Pending" mean?

A: Shipment Pending means that your order was submitted, and it has begun processing. Payment Pending means that your credit card was declined (either by the bank or our security system,) and you must submit a new payment or resubmit your order.


Q: Why was my credit card declined? 

A: Many times a credit card or debit card is declined because the account information associated with the card does not the billing information you provided in the checkout process, resulting in a Merchant Override Decline message. Please double check that the name and address you provided matches exactly the information associated with the card and try your payment or order again. An Auth Declined message means that the bank/credit card company declined your card, and you will need to contact them in order to use that form of payment.


Q: Why was my credit card charged even though my order didn't go through? How do I get my money back?  

A: When you place an order, your bank or credit card company puts those funds on hold, but if the card is declined for any reason (ex. incorrect billing information,) the payment is automatically voided, and we cannot collect those funds. Many times the funds will be available again to you within a few days, just like a return. Check with your bank or credit card company to find out how long they keep pending payments on hold.


Q: Why isn't my Visa gift card or prepaid credit card working?

A: In order to use a prepaid gift card to shop at Gliks.com, the card must be registered at Visa, Mastercard, Discover or American Express with your correct billing information. If you try to use an unregistered card, our security system will reject those payments. Also, the total of your purchase cannot exceed the amount left on the gift card because we do not accept split payments on our website. We don't recommend attempting to use a prepaid gift card on our site.


Q: UPS tracking shows that they delivered my order, but I didn't receive it. Does that mean that my package is lost or stolen?

A: With any type of shipping, packages may get lost or delayed at times. However, most of the time, your neighbors or other members of your household accept packages from UPS in your place but fail to inform you.  If this is not the case, please e-mail us at customerservice@gliks.com so we can have UPS start an investigation into the location of your order. Please include your order number, name and contact information.


Q: Why didn't I get Free Shipping on my order?

A: We provide free UPS Ground shipping for purchases of $50.00 or more to anywhere in the continental United States. Unfortunately, due to UPS limitations, we cannot extend free ground shipping to Hawaii or Alaska. The free shipping offer is based on the subtotal of your purchase of $50 or more after discounts and before tax. We do have a lot of great accessories and other items that can help you reach the $50 subtotal requirement for free shipping.


Q: Do you ship outside of the United States?

A: Not yet! At this time Glik's is a US-exclusive company. We do not accept or ship orders outside of the United States. 


Q: Do you have a physical store where I can shop? 

A: Yes, we do. Glik's headquarters is located in Granite City, IL and we have over 60 stores across the Midwest. You can find our store locations and hours on our Store Locator page.


Q: If I return an item for which I recieved a discount, can I reuse my discount/coupon the next time I shop? 

A: Our coupons are one time use. Once an offer has been redeemed, it cannot be used again or transfered to a new order.


Q: I signed up for the 20% off coupon and haven't received it OR I got my coupon and opened it, but now I can't reopen it.  Why? 

A: When you receive the link to your coupon, it can only be viewed once. If you opened it and didn't print it off, or if you have waited more than 3 hours after signing up and haven't received your coupon, please email customerservice@gliks.com with your name, e-mail address and the details of your situation, and we'll try to help you as quickly as possible.  


Q: Can I get a price adjustment for an item I purchased that is now on sale or has been further reduced?

A: We do not currently offer price adjustments on previously purchased items. If something you ordered has gone on sale since you placed your order, you may place a new order for that item and return your first order at a store or to Glik's Online Returns. Also, we are unable to price match to the sale prices of other retailers.